Australia buyer's guide
Pixel Phones with GrapheneOS Pre-installed: Australia Buyer's Guide
Everything to check before you order a GrapheneOS Pixel from the UK to Australia: your network, the right model, delivery, import charges, warranty and returns.
- GrapheneOS pre-installed
- Bootloader re-locked
- UK/EU models
- Pay by card or USDC
- Ships from the UK
Last reviewed: 24 September 2026
PrivacyPortal Ltd is a UK company (registered office in Nottingham, shop in Mansfield). We sell Google Pixel phones with GrapheneOS pre-installed and ship them to Australia. We are an independent reseller: we are not GrapheneOS and are not affiliated with or endorsed by the GrapheneOS project. Google makes the Pixel hardware, but we are not affiliated with Google, and Google does not support, warrant or endorse our GrapheneOS-modified devices.
Each phone is set up for its exact model, updated, function-tested and supplied with the bootloader re-locked, so verified boot stays on. When you browse from Australia, prices show in Australian dollars, and at checkout you can pay by card, Apple Pay, Google Pay or USDC. Our phones are UK/EU models. For most of them that's the same model number Google sells in Australia, but Australian networks have their own rules about which phones they allow. The rest of this page explains them.
How many of our orders go to Australia
After the UK, the US and Germany, Australia is the country we ship the most orders to. These figures cover everything we sell, not only GrapheneOS phones.
3.3%
of our shipped orders placed in the last 12 months went to Australia
24 September 2025 to 23 September 2026
Where our orders went, last 12 months
Last 90 days: 4.0% of our shipped orders went to Australia (orders placed 26 June to 23 September 2026).
Table: orders by delivery country
| Destination | Share |
|---|---|
| Last 12 months, 24 September 2025 to 23 September 2026 | |
| Australia | 3.3% |
| United Kingdom | 50.9% |
| United States | 21.5% |
| Rest of world | 24.1% |
| Last 90 days, 26 June to 23 September 2026 | |
| Australia | 4.0% |
| United Kingdom | 36.4% |
| United States | 33.7% |
| Rest of world | 25.7% |
How we count: paid orders placed between 24 September 2025 and 23 September 2026 that we had shipped by 23 September 2026, by delivery country, from our website and eBay together. Not counted: cancelled or fully refunded orders, orders with no recorded delivery country, and orders for digital products or remote services only. Percentages are rounded down. Source: our order records. As of 23 September 2026.
Will it work on my Australian network?
Australia's 3G networks have closed, so a phone now needs 4G calling (VoLTE) for voice calls, including emergency calls to Triple Zero (000). Under the ACMA's Emergency Call Service Determination, networks must block phones that can't call 000 this way (Telstra explains the rules). Telstra blocks by the first 8 digits of the IMEI, which identify the device type, and Optus's checker uses the same 8 digits. Before you buy, what we can tell you is how each UK model's radio bands match your network and whether it's a model Google sells in Australia. Pick your phone and network:
The checker needs JavaScript. The same details are in the model list below.
The checker uses Google's published band lists and model-number table for each UK model. It doesn't check your phone's IMEI or your network's device database, and it can't tell you how GrapheneOS will behave. The GrapheneOS carrier guide says:
- GrapheneOS aims to work with every carrier Google officially supports on stock Pixels. On those carriers, calls, SMS, MMS, VoLTE and 5G generally work fine.
- VoLTE and Wi-Fi calling work for most carriers, unless a carrier restricts them to its own phones.
- Some carriers restrict VoLTE on imported Pixels by allowing only the IMEI ranges of models sold locally. An IMEI can't be changed.
- Wi-Fi calling may vary, because some carriers depend on proprietary Google apps that GrapheneOS doesn't ship.
- RCS can work in Google Messages with sandboxed Google Play, subject to conditions GrapheneOS lists (for example, it's only known to work in the Owner profile). See GrapheneOS on RCS.
- To add an eSIM, turn on Settings > Network & internet > eSIM support. GrapheneOS's own eSIM support doesn't need Google Play.
Important: Telstra says a phone set up for another country, for example one bought overseas or imported, may be blocked or get reduced coverage. Optus says some 4G/5G phones bought overseas don't meet the Triple Zero standard. Vodafone's terms go further: a Vodafone SIM may only be used in an approved device, which must be an Australian model bought in Australia. Our phones are bought from us in the UK, so they don't meet that condition, even where the model number is on Vodafone's list. Vodafone says it may suspend a SIM used in a non-approved device, and asks you to contact it about using one. If you're with Vodafone or another TPG Telecom brand, ask them before you buy.
UK model vs Australian model: what's different
Every phone we sell has a nano-SIM slot plus eSIM, except the Pixel Tablet, which is Wi-Fi only. For most models, the UK/EU model number is also the one Google sells in Australia. The exceptions are the Pixel 6 Pro, 7 Pro and 8 Pro, where the Australian models add 5G mmWave, and the original Pixel Fold, which Google didn't sell in Australia. Sources: Google tech specs, Google model-number table, Vodafone's approved-device list (checked 24 September 2026), and the GrapheneOS device-lifetime table.
GrapheneOS recommends the Pixel 8 and later. The Pixel 6 and 6 Pro reach the end of Google's minimum support in October 2026.
Pixel 6
- UK model
- GB7N6
- Same model Google sells in Australia
- Yes
- On Vodafone’s approved-device list
- No
- 5G mmWave
- No
- Australian bands this model lacks
- None
- Security updates until
- October 2026
- Telstra: Same model number Google sells in Australia. Has Band 28 (700 MHz), Telstra’s main 4G band, and 5G n78 and n5 (850 MHz).
- Optus: Same model number Google sells in Australia. Has Band 28 (700 MHz), which Optus says phones need, and n78, the band Optus uses for 5G.
- Vodafone: Not on Vodafone’s approved-device list, and Vodafone also requires phones bought in Australia, while ours are bought in the UK. It has the bands Vodafone uses for 4G and TPG Telecom’s 5G bands (n28 and n78).
Pixel 6 Pro
- UK model
- GLU0G
- Same model Google sells in Australia
- No: the Australian model is G8V0U
- On Vodafone’s approved-device list
- No
- 5G mmWave
- No
- Australian bands this model lacks
- mmWave (the Australian model G8V0U has it)
- Security updates until
- October 2026
- Telstra: Has Band 28 (700 MHz), Telstra’s main 4G band, and 5G n78 and n5 (850 MHz). It isn’t the model Google sells in Australia (G8V0U), so the network may not have assessed it.
- Optus: Has Band 28 (700 MHz), which Optus says phones need, and n78, the band Optus uses for 5G. It isn’t the model Google sells in Australia (G8V0U), so the network may not have assessed it.
- Vodafone: Not on Vodafone’s approved-device list, and Vodafone also requires phones bought in Australia, while ours are bought in the UK. It has the bands Vodafone uses for 4G and TPG Telecom’s 5G bands (n28 and n78).
Pixel 6a
- UK model
- G1AZG
- Same model Google sells in Australia
- Yes
- On Vodafone’s approved-device list
- Yes
- 5G mmWave
- No
- Australian bands this model lacks
- None
- Security updates until
- July 2027
- Telstra: Same model number Google sells in Australia. Has Band 28 (700 MHz), Telstra’s main 4G band, and 5G n78 and n5 (850 MHz).
- Optus: Same model number Google sells in Australia. Has Band 28 (700 MHz), which Optus says phones need, and n78, the band Optus uses for 5G.
- Vodafone: The model number is on Vodafone’s approved-device list, but Vodafone also requires phones bought in Australia, and ours are bought in the UK. It has the bands Vodafone uses for 4G and TPG Telecom’s 5G bands (n28 and n78).
Pixel 7
- UK model
- GVU6C
- Same model Google sells in Australia
- Yes
- On Vodafone’s approved-device list
- No
- 5G mmWave
- No
- Australian bands this model lacks
- None
- Security updates until
- October 2027
- Telstra: Same model number Google sells in Australia. Has Band 28 (700 MHz), Telstra’s main 4G band, and 5G n78 and n5 (850 MHz).
- Optus: Same model number Google sells in Australia. Has Band 28 (700 MHz), which Optus says phones need, and n78, the band Optus uses for 5G.
- Vodafone: Not on Vodafone’s approved-device list, and Vodafone also requires phones bought in Australia, while ours are bought in the UK. It has the bands Vodafone uses for 4G and TPG Telecom’s 5G bands (n28 and n78).
Pixel 7 Pro
- UK model
- GP4BC
- Same model Google sells in Australia
- No: the Australian model is GE2AE
- On Vodafone’s approved-device list
- No
- 5G mmWave
- No
- Australian bands this model lacks
- mmWave (the Australian model GE2AE has it)
- Security updates until
- October 2027
- Telstra: Has Band 28 (700 MHz), Telstra’s main 4G band, and 5G n78 and n5 (850 MHz). It isn’t the model Google sells in Australia (GE2AE), so the network may not have assessed it.
- Optus: Has Band 28 (700 MHz), which Optus says phones need, and n78, the band Optus uses for 5G. It isn’t the model Google sells in Australia (GE2AE), so the network may not have assessed it.
- Vodafone: Not on Vodafone’s approved-device list, and Vodafone also requires phones bought in Australia, while ours are bought in the UK. It has the bands Vodafone uses for 4G and TPG Telecom’s 5G bands (n28 and n78).
Pixel 7a
- UK model
- GHL1X
- Same model Google sells in Australia
- Yes
- On Vodafone’s approved-device list
- No
- 5G mmWave
- No
- Australian bands this model lacks
- None
- Security updates until
- May 2028
- Telstra: Same model number Google sells in Australia. Has Band 28 (700 MHz), Telstra’s main 4G band, and 5G n78 and n5 (850 MHz).
- Optus: Same model number Google sells in Australia. Has Band 28 (700 MHz), which Optus says phones need, and n78, the band Optus uses for 5G.
- Vodafone: Not on Vodafone’s approved-device list, and Vodafone also requires phones bought in Australia, while ours are bought in the UK. It has the bands Vodafone uses for 4G and TPG Telecom’s 5G bands (n28 and n78).
Pixel 8
- UK model
- GPJ41
- Same model Google sells in Australia
- Yes
- On Vodafone’s approved-device list
- Yes
- 5G mmWave
- No
- Australian bands this model lacks
- None
- Security updates until
- October 2030
- Telstra: Same model number Google sells in Australia. Has Band 28 (700 MHz), Telstra’s main 4G band, and 5G n78 and n5 (850 MHz).
- Optus: Same model number Google sells in Australia. Has Band 28 (700 MHz), which Optus says phones need, and n78, the band Optus uses for 5G.
- Vodafone: The model number is on Vodafone’s approved-device list, but Vodafone also requires phones bought in Australia, and ours are bought in the UK. It has the bands Vodafone uses for 4G and TPG Telecom’s 5G bands (n28 and n78).
Pixel 8 Pro
- UK model
- GC3VE
- Same model Google sells in Australia
- No: the Australian model is G1MNW
- On Vodafone’s approved-device list
- No
- 5G mmWave
- No
- Australian bands this model lacks
- mmWave (the Australian model G1MNW has it)
- Security updates until
- October 2030
- Telstra: Has Band 28 (700 MHz), Telstra’s main 4G band, and 5G n78 and n5 (850 MHz). It isn’t the model Google sells in Australia (G1MNW), so the network may not have assessed it.
- Optus: Has Band 28 (700 MHz), which Optus says phones need, and n78, the band Optus uses for 5G. It isn’t the model Google sells in Australia (G1MNW), so the network may not have assessed it.
- Vodafone: Not on Vodafone’s approved-device list, and Vodafone also requires phones bought in Australia, while ours are bought in the UK. It has the bands Vodafone uses for 4G and TPG Telecom’s 5G bands (n28 and n78).
Pixel 8a
- UK model
- G6GPR
- Same model Google sells in Australia
- Yes
- On Vodafone’s approved-device list
- No
- 5G mmWave
- No
- Australian bands this model lacks
- 5G n28 (used by TPG Telecom)
- Security updates until
- May 2031
- Telstra: Same model number Google sells in Australia. Has Band 28 (700 MHz), Telstra’s main 4G band, and 5G n78 and n5 (850 MHz).
- Optus: Same model number Google sells in Australia. Has Band 28 (700 MHz), which Optus says phones need, and n78, the band Optus uses for 5G.
- Vodafone: Not on Vodafone’s approved-device list, and Vodafone also requires phones bought in Australia, while ours are bought in the UK. It has the bands Vodafone uses for 4G, but it lacks 5G n28 (700 MHz), which TPG Telecom uses for wide-area 5G, so 5G coverage may be reduced.
Pixel Fold
- UK model
- G9FPL
- Same model Google sells in Australia
- No: not sold by Google in Australia
- On Vodafone’s approved-device list
- No
- 5G mmWave
- Yes
- Australian bands this model lacks
- None
- Security updates until
- June 2028
- Telstra: Has Band 28 (700 MHz), Telstra’s main 4G band, and 5G n78 and n5 (850 MHz). It also has 5G mmWave (n258), which Telstra uses in selected areas. Google didn’t sell the original Pixel Fold in Australia, so the network may not have assessed this model.
- Optus: Has Band 28 (700 MHz), which Optus says phones need, and n78, the band Optus uses for 5G. Google didn’t sell the original Pixel Fold in Australia, so the network may not have assessed this model.
- Vodafone: Not on Vodafone’s approved-device list, and Vodafone also requires phones bought in Australia, while ours are bought in the UK. It has the bands Vodafone uses for 4G and TPG Telecom’s 5G bands (n28 and n78).
Pixel 9
- UK model
- GUR25
- Same model Google sells in Australia
- Yes
- On Vodafone’s approved-device list
- Yes
- 5G mmWave
- No
- Australian bands this model lacks
- None
- Security updates until
- August 2031
- Telstra: Same model number Google sells in Australia. Has Band 28 (700 MHz), Telstra’s main 4G band, and 5G n78 and n5 (850 MHz).
- Optus: Same model number Google sells in Australia. Has Band 28 (700 MHz), which Optus says phones need, and n78, the band Optus uses for 5G.
- Vodafone: The model number is on Vodafone’s approved-device list, but Vodafone also requires phones bought in Australia, and ours are bought in the UK. It has the bands Vodafone uses for 4G and TPG Telecom’s 5G bands (n28 and n78).
Pixel 9 Pro
- UK model
- GEC77
- Same model Google sells in Australia
- Yes
- On Vodafone’s approved-device list
- Yes
- 5G mmWave
- No
- Australian bands this model lacks
- None
- Security updates until
- August 2031
- Telstra: Same model number Google sells in Australia. Has Band 28 (700 MHz), Telstra’s main 4G band, and 5G n78 and n5 (850 MHz).
- Optus: Same model number Google sells in Australia. Has Band 28 (700 MHz), which Optus says phones need, and n78, the band Optus uses for 5G.
- Vodafone: The model number is on Vodafone’s approved-device list, but Vodafone also requires phones bought in Australia, and ours are bought in the UK. It has the bands Vodafone uses for 4G and TPG Telecom’s 5G bands (n28 and n78).
Pixel 9 Pro XL
- UK model
- GZC4K
- Same model Google sells in Australia
- Yes
- On Vodafone’s approved-device list
- Yes
- 5G mmWave
- No
- Australian bands this model lacks
- None
- Security updates until
- August 2031
- Telstra: Same model number Google sells in Australia. Has Band 28 (700 MHz), Telstra’s main 4G band, and 5G n78 and n5 (850 MHz).
- Optus: Same model number Google sells in Australia. Has Band 28 (700 MHz), which Optus says phones need, and n78, the band Optus uses for 5G.
- Vodafone: The model number is on Vodafone’s approved-device list, but Vodafone also requires phones bought in Australia, and ours are bought in the UK. It has the bands Vodafone uses for 4G and TPG Telecom’s 5G bands (n28 and n78).
Pixel 9 Pro Fold
- UK model
- GGH2X
- Same model Google sells in Australia
- Yes
- On Vodafone’s approved-device list
- Yes
- 5G mmWave
- Yes
- Australian bands this model lacks
- None
- Security updates until
- August 2031
- Telstra: Same model number Google sells in Australia. Has Band 28 (700 MHz), Telstra’s main 4G band, and 5G n78 and n5 (850 MHz). It also has 5G mmWave (n258), which Telstra uses in selected areas.
- Optus: Same model number Google sells in Australia. Has Band 28 (700 MHz), which Optus says phones need, and n78, the band Optus uses for 5G.
- Vodafone: The model number is on Vodafone’s approved-device list, but Vodafone also requires phones bought in Australia, and ours are bought in the UK. It has the bands Vodafone uses for 4G and TPG Telecom’s 5G bands (n28 and n78).
Pixel 9a
- UK model
- GTF7P
- Same model Google sells in Australia
- Yes
- On Vodafone’s approved-device list
- No
- 5G mmWave
- No
- Australian bands this model lacks
- None
- Security updates until
- April 2032
- Telstra: Same model number Google sells in Australia. Has Band 28 (700 MHz), Telstra’s main 4G band, and 5G n78 and n5 (850 MHz).
- Optus: Same model number Google sells in Australia. Has Band 28 (700 MHz), which Optus says phones need, and n78, the band Optus uses for 5G.
- Vodafone: Not on Vodafone’s approved-device list, and Vodafone also requires phones bought in Australia, while ours are bought in the UK. It has the bands Vodafone uses for 4G and TPG Telecom’s 5G bands (n28 and n78).
Pixel 10
- UK model
- GK2MP
- Same model Google sells in Australia
- Yes
- On Vodafone’s approved-device list
- No
- 5G mmWave
- No
- Australian bands this model lacks
- None
- Security updates until
- August 2032
- Telstra: Same model number Google sells in Australia. Has Band 28 (700 MHz), Telstra’s main 4G band, and 5G n78 and n5 (850 MHz).
- Optus: Same model number Google sells in Australia. Has Band 28 (700 MHz), which Optus says phones need, and n78, the band Optus uses for 5G.
- Vodafone: Not on Vodafone’s approved-device list, and Vodafone also requires phones bought in Australia, while ours are bought in the UK. It has the bands Vodafone uses for 4G and TPG Telecom’s 5G bands (n28 and n78).
Pixel 10 Pro
- UK model
- GEHN3
- Same model Google sells in Australia
- Yes
- On Vodafone’s approved-device list
- No
- 5G mmWave
- No
- Australian bands this model lacks
- None
- Security updates until
- August 2032
- Telstra: Same model number Google sells in Australia. Has Band 28 (700 MHz), Telstra’s main 4G band, and 5G n78 and n5 (850 MHz).
- Optus: Same model number Google sells in Australia. Has Band 28 (700 MHz), which Optus says phones need, and n78, the band Optus uses for 5G.
- Vodafone: Not on Vodafone’s approved-device list, and Vodafone also requires phones bought in Australia, while ours are bought in the UK. It has the bands Vodafone uses for 4G and TPG Telecom’s 5G bands (n28 and n78).
Pixel 10 Pro XL
- UK model
- G45RY
- Same model Google sells in Australia
- Yes
- On Vodafone’s approved-device list
- Yes
- 5G mmWave
- No
- Australian bands this model lacks
- None
- Security updates until
- August 2032
- Telstra: Same model number Google sells in Australia. Has Band 28 (700 MHz), Telstra’s main 4G band, and 5G n78 and n5 (850 MHz).
- Optus: Same model number Google sells in Australia. Has Band 28 (700 MHz), which Optus says phones need, and n78, the band Optus uses for 5G.
- Vodafone: The model number is on Vodafone’s approved-device list, but Vodafone also requires phones bought in Australia, and ours are bought in the UK. It has the bands Vodafone uses for 4G and TPG Telecom’s 5G bands (n28 and n78).
Pixel 10 Pro Fold
- UK model
- GU0NP
- Same model Google sells in Australia
- Yes
- On Vodafone’s approved-device list
- No
- 5G mmWave
- Yes
- Australian bands this model lacks
- None
- Security updates until
- October 2032
- Telstra: Same model number Google sells in Australia. Has Band 28 (700 MHz), Telstra’s main 4G band, and 5G n78 and n5 (850 MHz). It also has 5G mmWave (n258), which Telstra uses in selected areas.
- Optus: Same model number Google sells in Australia. Has Band 28 (700 MHz), which Optus says phones need, and n78, the band Optus uses for 5G.
- Vodafone: Not on Vodafone’s approved-device list, and Vodafone also requires phones bought in Australia, while ours are bought in the UK. It has the bands Vodafone uses for 4G and TPG Telecom’s 5G bands (n28 and n78).
Pixel 10a
- UK model
- G4H7L
- Same model Google sells in Australia
- Yes
- On Vodafone’s approved-device list
- No
- 5G mmWave
- No
- Australian bands this model lacks
- None
- Security updates until
- March 2033
- Telstra: Same model number Google sells in Australia. Has Band 28 (700 MHz), Telstra’s main 4G band, and 5G n78 and n5 (850 MHz).
- Optus: Same model number Google sells in Australia. Has Band 28 (700 MHz), which Optus says phones need, and n78, the band Optus uses for 5G.
- Vodafone: Not on Vodafone’s approved-device list, and Vodafone also requires phones bought in Australia, while ours are bought in the UK. It has the bands Vodafone uses for 4G and TPG Telecom’s 5G bands (n28 and n78).
Pixel Tablet
- UK model
- n/a
- 5G mmWave
- n/a
- Australian bands this model lacks
- Wi-Fi only
- Security updates until
- June 2028
- Networks: Wi-Fi only: the Pixel Tablet has no mobile network, so networks don’t apply.
Networks decide which phones they allow, and a good band match isn't a guarantee. What the bands mean:
- Telstra says its 4G network mainly uses Band 28 (700 MHz), and Telstra and Optus both say phones need it. Every UK model we sell has Band 28, plus the other 4G bands Telstra, Optus and Vodafone list.
- n78 (3.5/3.6 GHz) carries 5G on all three networks, and every UK model has it. Every model also has n5 (850 MHz), which Telstra uses to extend 5G.
- TPG Telecom, which runs the Vodafone network, also uses n28 (700 MHz) for 5G. The UK Pixel 8a lacks it, so its 5G coverage on those networks may be reduced. Its 4G isn't affected.
- 5G mmWave (26 GHz, n258): of the phones we sell, only the Fold models have it. Telstra uses it in selected areas.
To find a phone's model on GrapheneOS, go to Settings > About phone > Model > Hardware SKU.
Delivery to Australia
We process orders Monday to Friday at our Nottingham facility. Every order ships from Nottingham, UK. Standard pre-built devices take 1–3 working days to prepare (up to 5). Customised builds take 3–5 (up to 10). Orders placed after 3pm UK time start the next working day. At checkout you choose between two options:
The carriers give these times as typical, not guaranteed, and customs can add time. See our Shipping Policy.
Import charges as of 24 September 2026
Both options ship Delivered Duty Unpaid (DDU), which is what "Duties Paid by Recipient" means at checkout: our prices don't include Australian duty, GST or import charges, and if any apply, you pay them. The carrier may collect them before it delivers. Whether anything is due depends mainly on the value of the goods.
- Duty rate: Australia's customs duty rate for smartphones (tariff 8517.13.00) is Free, and tablets (8471.30.00) are also Free (Australian Border Force tariff, chapter 85). The ABF makes the final classification.
- Goods worth A$1,000 or less: the ABF says there are generally no duties, taxes or charges to pay at the border. GST on these low-value goods is collected at the point of sale by overseas sellers who are registered for it, not at the border (ABF: buying online). We don't add Australian GST at checkout.
- Goods worth more than A$1,000: the ABF says an import declaration is needed and duties, taxes and charges are paid at the border. GST is 10% of the customs value plus any duty and the cost of shipping and insurance (ABF: GST on imports). The ABF also charges an import processing charge (A$50 for an electronic declaration on goods worth more than A$1,000 and under A$10,000) and, for air cargo, a A$48 biosecurity charge (ABF charges).
- Carrier fees: fees can apply even when duty is zero. The carrier or its customs broker may charge for lodging the declaration or for paying the GST and charges on your behalf. If any are charged, you pay them.
This is general information, not customs, tax or legal advice. If you no longer want the phone, email us to cancel within the cancellation period rather than refusing the parcel. See sections 4 and 7.2 of our Refund Policy.
Warranty and returns
Google's warranty won't cover your phone. Google's Australian limited warranty applies only to products bought in Australia or New Zealand from Google or its authorised resellers (Google warranty for Australia and New Zealand). Its UK warranty is valid only in the UK, EEA and Switzerland, for purchases from Google or its authorised resellers, and we are not one. Google also excludes damage caused by alterations. Our policies say the manufacturer warranty may be void or limited by our modification.
If you need Google's help, the phone can easily be flashed back to Google's stock software with the bootloader re-locked. You can then submit a repair request (RMA) to Google; whether Google accepts it is up to Google.
Our terms (see our Refund Policy):
- Faulty, misdescribed or wrong item: Report it within 30 days of delivery for a full refund, and we pay return shipping. For a fault reported within 6 months, we offer one repair or replacement at no cost. If that isn't possible or doesn't fix it, you're entitled to a refund. After 6 months you may still have rights for up to 6 years under the UK Consumer Rights Act 2015, but you'll need to show the fault was there at delivery. Email faulty@privacyportal.co.uk.
- Change of mind: Phones from our catalogue, including every GrapheneOS Pixel in this guide, are standard devices under our Refund Policy (section 4), so you can cancel within 30 days of delivery, with 14 more days to send them back. Customised builds can't be cancelled once work has started. You pay return postage. Use a tracked, insured service; the cost depends on the service and the declared value.
- Network won't accept the phone: if the phone is as described, you can still return it under the 30-day change-of-mind right above (you pay return postage). Please check the network section above first.
- RMA first: Email faulty@privacyportal.co.uk (faults) or support@privacyportal.co.uk (other returns) for an RMA number, the return address and a form. Mark the parcel "Returned Goods."
- Refunds: For change-of-mind returns we don't refund import charges, GST or carrier fees. You may be able to reclaim duty or GST from the Australian Border Force. If the phone is faulty or not as described, this doesn't limit your legal rights. Refunds go back to your original payment method, in the currency you paid in.
Australian Consumer Law: the ACCC says that when an online business based overseas sells directly to consumers in Australia, it must follow the Australian Consumer Law, including the consumer guarantees (ACCC: buying online). Our Refund Policy is governed by English law, but it says the mandatory consumer protections of your country may also apply, and where they give you stronger rights, those rights apply. Nothing on this page limits them.
FAQ
Can I check my phone with my network?
Yes. Telstra's and Optus's checkers need the first 8 digits of the phone's IMEI, which you'll find in Settings > About phone: Telstra's Device Capability Checker (it also covers networks that use Telstra's wholesale network) and Optus's Blocked Device Checker. TPG Telecom brands publish approved-device lists instead: Vodafone, TPG, iiNet, Lebara, felix and Kogan Mobile. Before you buy, use the checker and model list above.
Do I need Google Play?
Calls and texts don't need Google Play, and neither does GrapheneOS's own eSIM support. Some networks activate eSIM through their own app, and we haven't confirmed those apps work without sandboxed Google Play. Ask your network for an eSIM QR code or activation code, or use a physical nano-SIM. RCS needs sandboxed Google Play. GrapheneOS notes that a few carriers use a provisioning method that may need it for VoLTE or Wi-Fi calling.
Can I verify the install?
Yes. The GrapheneOS project doesn't endorse any seller and recommends installing it yourself. If you buy pre-installed, its FAQ on pre-installed devices says to check the verified boot key hash, then factory reset from recovery before use, then set up the Auditor app. We'd encourage you to do all three.
Ready to choose?
Once you've checked your network, browse our Pixel phones with GrapheneOS. Questions before you order? Email support@privacyportal.co.uk.
Google and Pixel are trademarks of Google LLC. GrapheneOS is a trademark of the GrapheneOS project; we use the name only to describe the software installed on the phones we sell. Telstra, Optus, Vodafone and other network names belong to their owners.