Contact PrivacyPortal Ltd

Last Updated: 10 May 2026

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Get in Touch

We'd rather hear from you directly than have you guess. The fastest way to get help is to email the right address for what you need:

If you're not sure which inbox is right, send to support@privacyportal.co.uk and we'll route it internally.

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Phone

+44 115 772 0519

Monday to Friday, 9am–5pm GMT (excluding UK public holidays).

For complex or evidence-based issues (faulty goods, missing parcels, refunds), email is faster and gives us a record we can act on immediately. We may ask you to follow up a phone call with an email so we have the details in writing.

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Community Discord

Join our community on Discord: https://discord.gg/yyguDveE28

Discord is the place to:

• Chat with other PrivacyPortal customers about builds, configurations, and use cases;
• Share tips and ask the community for help;
• Hear about new products and announcements.

Discord is a community space, not a formal support channel. Please do not use Discord to:

• Request a return, RMA number, or refund — email support@privacyportal.co.uk;
• Report a faulty or damaged product — email faulty@privacyportal.co.uk;
• Make a privacy request, exercise data subject rights, or raise a complaint — email admin@privacyportal.co.uk;
• Share order numbers, payment details, addresses, or any other personal information.

Messages sent via Discord are not tracked as formal support tickets and may not be acted on within our stated response times. For anything that affects your order, your rights, or your privacy, please use the email addresses above so we have a proper record.

Discord is operated by Discord Inc., a third party with its own terms and privacy policy. We are not responsible for content posted by other community members or for Discord's data handling. Please review Discord's policies before joining.

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Postal Address

PrivacyPortal Ltd 16 Commerce Square Lace Market Nottingham NG1 1HS United Kingdom

This is also our registered office.

Please do not send returns to this address without first obtaining an RMA number from support@privacyportal.co.uk or faulty@privacyportal.co.uk — unauthorised returns may not be processed correctly. See our Return and Refund Policy for the full returns process.

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Business Information

For the purposes of the Companies Act 2006, the Electronic Commerce (EC Directive) Regulations 2002, the Consumer Contracts Regulations 2013, and the Digital Markets, Competition and Consumers Act 2024:

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Regulatory Information

• Data protection: We are registered with the UK Information Commission (formerly the Information Commissioner's Office) as a data controller. Our processing activities are described in our Privacy Policy.
• Consumer protection: UK consumers may report concerns to Citizens Advice (consumer helpline 0808 223 1133, www.citizensadvice.org.uk) or Trading Standards via Citizens Advice.
• Online dispute resolution: EU-resident consumers may use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

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Our Policies

For information about your rights and our commitments, please see:

• Return and Refund Policy — refunds, exchanges, cooling-off rights, customs refusal, RMA process.
• Privacy Policy — what data we collect, why, your rights.
• Shipping and Delivery Policy — processing times, carriers, customs.
• Terms of Service — the contract that governs your purchase.

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Response Time Commitments

We aim to acknowledge every email within the timeframes above. If your issue is more complex, we will tell you we have received it and let you know when to expect a substantive response. We answer enquiries in the order received during business hours.

We do not currently offer 24/7 support or live chat.

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If you cannot find the answer you need on our website, please email us — we read every message.